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Evidence Guide: TLIE0001 - Apply effective stakeholder engagement

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIE0001 - Apply effective stakeholder engagement

What evidence can you provide to prove your understanding of each of the following citeria?

Develop effective communication techniques with stakeholders

  1. Strategies for engaging with stakeholders are developed, implemented and reviewed as required to ensure individual and workplace effectiveness is maximised
Strategies for engaging with stakeholders are developed, implemented and reviewed as required to ensure individual and workplace effectiveness is maximised

Completed
Date:

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Special communication needs are considered and addressed to meet diversity and inclusion of stakeholders in accordance with workplace requirements

Completed
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Issues are identified and clarified with stakeholders to promote effective operation of the workplace

Completed
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Relevant communication techniques are selected and applied when communicating with stakeholders in accordance with workplace procedures

Completed
Date:

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Written communication methods including electronic mediums are succinct and clear, and match the audience and the purpose

Completed
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Feedback and advice is given and sought in a way which reflects current identified best practice in communication

Completed
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Confidentiality of information conveyed is respected and maintained in accordance with workplace procedures

Completed
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Relevant work-related networks and relationships are developed and maintained to meet stakeholder needs in accordance with workplace procedures

Completed
Date:

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Contractual obligations of stakeholders are identified and clarified in accordance with workplace procedures

Completed
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Apply conflict and negotiation techniques with stakeholders

  1. Strategies to manage difficult conversations are applied with stakeholders to minimise conflict and improve delivery service
Strategies to manage difficult conversations are applied with stakeholders to minimise conflict and improve delivery service

Completed
Date:

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Conflict resolution strategies are used in a way which leads to a mutually acceptable outcome

Completed
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Negotiation strategies are used in a way which leads to a mutually acceptable outcome

Completed
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Control and objectivity is maintained in conflict and aggressive situations during stakeholder engagement

Completed
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Incidents involving conflict and aggressive behaviour are reported to relevant person/s in accordance with workplace procedures and relevant authorities

Completed
Date:

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Facilitate group discussions

  1. Strategies to encourage all group members to participate are used including seeking and acknowledging contributions from all members
Strategies to encourage all group members to participate are used including seeking and acknowledging contributions from all members

Completed
Date:

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Objectives and agendas for meetings and discussions are set and followed and stakeholders are briefed about the meeting's purpose and proposed agenda to be put forward

Completed
Date:

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Relevant information is provided to groups as appropriate to facilitate outcomes

Completed
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Meeting structure, timeframes and protocols are agreed and adhered to in accordance with workplace procedures

Completed
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Meeting content is planned, prepared and aligned to the purpose of the meeting and workplace goals and objectives

Completed
Date:

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Review outcomes of engagement

  1. Feedback is sought and analysed about how the information was conveyed and the effectiveness of the engagement strategy utilised
Feedback is sought and analysed about how the information was conveyed and the effectiveness of the engagement strategy utilised

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enquires and relevant information are followed up post meeting ensuring action items are achieved in accordance with workplace procedures

Completed
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Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge
Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.